Privacy Policy

Data we process

Flex Bet processes the information needed to run your account: registration details, contact data, device and session logs, payment references and support messages. We do not ask for more documents than verification and legal checks require.

Why we use it

Data supports account access, fraud and AML checks, bonus eligibility, customer support and obligations that apply to UK players. Payment providers receive only what their rails need to move funds. Access inside the company is limited to roles that handle payments, compliance or support.

Retention and requests

Records stay for as long as the account is active and for the retention period required by gambling and financial rules after closure. You can ask what is stored, request a correction or raise a deletion question through support. Some files must remain when the law or an open dispute requires it.